Ergon Energy crews attending a power line on River Road following a mass power outage earlier this year.
Ergon Energy crews attending a power line on River Road following a mass power outage earlier this year. Jessica McGrath

How Ergon plans to make energy more affordable

ERGON Energy retail has committed to developing a Financial Inclusion Action Plan to provide even more support for customers who face genuine hardship in paying for their electricity.

Ergon CEO David Smales said energy affordability continues to be a major focus for the business.

"How we respond to the changing needs of customers is critical to our success in addressing affordability concerns,” he said.

Executive general manager Cheryl Hopkins said the company was committed to supporting customers and the community.

"This plan will help to deliver important assistance to people who are at risk of financial exclusion,” she said.

A Financial Inclusion Action Plan (FIAP) is an agreed strategy of practical actions that an organisation will undertake to improve financial inclusions in Australia.

"We are equipping our people with the skills to better assist customers from all backgrounds so that we can overcome barriers that might otherwise hinder their financial inclusion and resilience,” Ms Hopkins said.

Ergon Energy is excited to be part of the FIAP community and looks forward to working with Good Shepherd Microfinance and its partnership group as they develop their action plan, to better support customers, employees and the broader community to achieve financial goals.

"I see the launch of the action plan as an important step in providing meaningful support to customers, ensuring that no matter what someone's economic status, they will be supported,” she said.

Ergon Energy Retail joins a group of 33 well-known organisations, including banks, utilities, law firs, charities, governments and universities, who have committed to developing a Financial Action Plan.

The development of the FIAP will help support Ergon's existing programs, such as their Customer Assist Program, and ensure that the company has a greater impact on both financial inclusion and financial resilience.