Those frustrated with NBN speeds are encouraged to ask for a refund.
Those frustrated with NBN speeds are encouraged to ask for a refund. Tobi Loftus

Refunds now available for those with slow NBN

THOSE who are feeling frustration over slow NBN speeds may have the opportunity to be paid back for their patience.

According to the Australian Competition and Consumer Commission (ACCC), consumers with slow connection speeds under the provision of Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander may be eligible for a refund.'s Tech expert Angus Kidman believes these customers should take action right away.

"If you're with one of the providers that had a settlement with the ACCC, contact them to see if you're eligible for a refund," he said.


Mr Kidman said it's easy to see if your NBN was not at reasonable speed.

"Speed is determined by several elements: the type of connection, provider, plan and area are all factors that impact how quick your internet is," he said.

"There is now plenty of information and tests online for you to check what speed you should be receiving. You can check your speed on Finder's Broadband Speed Test."

NBN speeds are often excused for the South Burnett's rural location, however Mr Kidman said there were many solutions when improving speeds in these areas.

"While the area you live in and connection type are beyond your control, you can switch providers or change plans, and you can switch NBN speed tiers," he said.

"If you're unhappy, shop around. Look at what different providers are offering and see what typical evening speeds they promise."