customer service

Man’s ‘unacceptable’ find on pub receipt

Man’s ‘unacceptable’ find on pub receipt

Pubgoer claims he was sent a ‘racist’ order through anonymous app

Customer service with a boo

premium_icon Customer service with a boo

To get into the Halloween spirit, the ladies at the Blackbutt Red Cross have...

Major insurer sets to grow Aussie base

premium_icon Major insurer sets to grow Aussie base

Youi transfers New Zealand portfolio so grow Aussie market

How a distraught customer took on a power company — and won

premium_icon How a distraught customer took on a power company — and won

Customer who had to see psychologist over retailer’s bad service

Telstra accused of ‘bullying’ confused customers

premium_icon Telstra accused of ‘bullying’ confused customers

Telstra accused of bullying customers on leasing deals

Why I call my customers a***holes, w**kers

premium_icon Why I call my customers a***holes, w**kers

Sassy owner reveals why she’s so unapologetic about biting back

Controversial cafe owner bites back

premium_icon Controversial cafe owner bites back

Cafe owner defends her handling of negative reviews

Coles’ new move to save lives

Coles’ new move to save lives

Coles saving lives with defibrillators in all stores,

Warm up this winter with good food and a smile

premium_icon Warm up this winter with good food and a smile

Service with a smile is what this butchery brings.

Are you being served? Online support key for customers

premium_icon Are you being served? Online support key for customers

Stores need to back up their web site's offerings with top service.

Hino launches online recall tool for owners

Hino launches online recall tool for owners

If their truck is affected, customers can resolve it

OPINION: What's good customer service?

OPINION: What's good customer service?

Is the customer always right?

'S**t like this does happen': Fashion queen’s brutal video

'S**t like this does happen': Fashion queen’s brutal video

“As a business owner I’m super-embarrassed about all of this."

How Telstra drove me to tears

How Telstra drove me to tears

I'm not the first person to be driven to tears by Telstra

Parents angry at Amazon stuff-up

Parents angry at Amazon stuff-up

His order was cancelled without warning

OPINION: Cafe kicks customer out for takeaway cup

OPINION: Cafe kicks customer out for takeaway cup

Am I overreacting? Or was this unbelievably rude?

Bay petrol station winning fans with old-fashioned service

Bay petrol station winning fans with old-fashioned service

One Hervey Bay service station is turning back the clock.

Is this Telstra's angriest customer?

Is this Telstra's angriest customer?

It's a story of mistaken identity and a ruined honeymoon

Jeep destroyer says company has major change of tune

Jeep destroyer says company has major change of tune

How one angry customer taught car giant a lesson in customer care

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